What I need to know before I send a truck
If you call me about a car, I am going to ask a handful of questions. They are not there to make the process complicated. I need to know what I am sending the truck into, and almost every problem on a pickup day comes from something nobody mentioned beforehand.
What the vehicle is
Year, make and model tell me what I am dealing with before anything else. Two cars of the same age can be very different jobs and very different quotes.
What is wrong with it
A failed engine, a failed transmission, accident damage or simply years of sitting all lead somewhere different. It also tells me whether the car can be moved under its own weight.
Whether it rolls and steers
This matters more than whether it starts. Seized brakes, a locked steering column, a missing wheel or a flat tire change the equipment that needs to come with the truck.
Whether it is complete
If the engine, transmission, wheels or catalytic converter have already been removed, tell me. It changes the number, and I would rather know before I quote than in your driveway.
Whether the keys exist
Keys make the job easier but are not always necessary. Missing keys can affect steering and loading, so it is worth mentioning up front.
Where it is sitting and what is around it
Street, driveway, lane, garage, shop lot or inside a building. Then what is beside it, in front of it and above it. That is what decides which truck goes and how long it takes.
If the car does not roll, tell me. If the brakes are seized, tell me. If we are dealing with a narrow lane or another vehicle blocking it, tell me that too. The more I know before the truck leaves, the easier the pickup usually goes. Photos sent by text are the fastest way to answer most of it at once.